I used Hide My Email and now I'm switching to Android

What Hide My Email changed

When an app offers Sign in with Apple, Apple asks whether to share your email address or to hide it. If you pick Hide My Email, the app receives a random address ending in privaterelay.appleid.com. Mail sent there is forwarded to your real inbox, and you can stop the forwarding later in your Apple settings.

For EasyRoutine this matters because an account is its email address. Email code, Google and Apple sign-in with the same address all open the same account, and that is what normally makes switching phones easy. With Hide My Email, the address on your account is the relay address, not the one you use every day.

You can check which one you have: open the Profile tab on your iPhone. The address at the top is your account's address. If it ends in privaterelay.appleid.com, read on.

Why it is a problem on Android

On an Android phone, EasyRoutine offers two ways in: Continue with Google and Continue with Email, which sends a 6-digit code. Neither reaches your account by itself:

• Google brings your Google address, which is not the relay address. It opens a new, empty account.
• Email code with your usual address does the same: a different address, a new account.
• Email code to the relay address is the only route that names the right account, but whether a code sent there arrives depends on Apple's forwarding. We cannot promise it works, so do not count on it.

Nothing is deleted when this happens. Your routines, logs and photos stay in the original account. You just cannot see them from the Android phone, and logs made in a new account cannot be moved across later.

What to do before you switch

1. Keep using the iPhone for now. As long as it signs in with Apple, your account and everything in it is safe.
2. Note the relay address from the Profile tab, exactly as shown, and the address you would like to use on Android.
3. Write to support at info@easyroutineapp.com from your usual email. Include both addresses and say you are moving from iPhone to Android. We will tell you what can be done for your account.
4. Do not start over on Android yet. Signing in there with Google or another address opens a separate account, and two accounts cannot be merged.
5. Do not delete the account on the iPhone. Delete Account removes your routines, logs and photos for every phone, immediately.

While you wait, keep logging on the iPhone as usual. Once your account is reachable from Android, the new phone checklist walks you through checking that everything arrived.

Already switched and the iPhone is gone?

Write to support anyway, with the relay address if you know it. If you do not, your Apple Account settings, on another Apple device or on the web, list the apps you use Sign in with Apple with (Apple's steps). An old EasyRoutine sign-in or support email in your inbox may also show it.

If you already opened a new account on Android and see empty routines, that is expected: it is a different address. Why the app is empty after sign-in explains how to tell which account you are in.

Planning ahead with any app

Hide My Email is a good privacy tool, and this is not a reason to avoid it on an iPhone you plan to keep. It only bites when an app's account is tied to your address and you later move to a phone without Sign in with Apple. Before any switch, check each app you signed in to with Apple: does it let you add a password, change the email, or export your data? If not, ask its support while you still have the iPhone.

Starting fresh with EasyRoutine and think you might switch platforms one day? Use Google or an email code with your usual address. Sign-in options.

Common questions

Keep reading

More on this topic

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• I'm worried about giving an app my email
  Hesitant to give a habit tracker your email? What EasyRoutine keeps from your sign-in, what your address is used for, where it is stored, and Hide My Email.